Archives for category: Libraries in General

As a new hire at my public library system, I received the mandatory day-long Customer Service seminar last Monday. It was what it was. Customer service training is one of those things that is hard to pull off without sounding cliché. I’ve taught seminars like these, and I apologise for the wacky acronyms.

But, the up-shot this time was this wacky spot-the-stereotype video. I’ve been humming the little shanty all week, in between listening to better things.

What I took away from the CS training day was a thought about what and why we call people who use/visit the library. The happy, dancy video above uses “patron” (which some people don’t like), and “user” is a little loaded… as is client (which always makes think “person visiting a social worker”). All the terms have strikes against them. Nothing quite fits because the variety of people and ways a library is engaged by its community are far too complex to fold under one term.

The OPL likes the word “customer”.There is a genuine sincerity to the logic. The decision is probably fuelled by optics. The term customer is useful because it’s familiar and reflects an aesthetics of service. It also implies the exchange of money. Which isn’t always a bad thing. Public libraries are funded by the people coming through the doors – through taxes, donations, fines, and bookstore purchases. So, it could be like they’re paying and getting a service. It helps, maybe subtly, people know that it’s their money that gets them the services they use.

On the other hand, because the Public Library is a publicly funded institution, you could also say that the people who use the library and pay into the system are also co-owners. Maybe, I work in one large information co-op. I wonder what that could mean for the social/service contract of public libraries.

Ok. So, it’s been a long time since I’ve posted anything. The fact is, I’ve been learning the ropes at the Ottawa Public Library – in between training and meetings, I get to do some actual work. What work? Well, as an Integrated Library Systems Librarian, I get to bang literal and metaphorical wrenches against the largely metaphorical pipes that keep information flowing around the library.

I’ve latched onto the metaphor of being something like a Victorian steam engineer, working away in a gritty bunker trying to keep this big ol’information mill spinning. Without all the Steampunkish insinuations, it is a cool enough idea. Never mind that I cross through a children’s library to get to the office where my desk is…

Anyways, I’ve been remiss in following up on some posts I’ve half-started. So, in the interest of clearing my slate, here’s a run-down.

1.  The New Surrey BC Main Library looks like a space base. Cool.

2. A paper released by the Public Lending Right Commission gives the  state of affairs vis-a-vis eBooks in Canada. It’s a bit watery, but the point is things have to change for eBooks to remain viable for public libraries (duh…).

3.  A cool graffiti taxonomy archive.

4. Author Lev Grossman declares himself to be crochety about eBooks via the New York Times. Nice art with the article, though.

 


In the last post, I wrote about how the big wigs in the UK we’re and still are looking to lean on social media to curtail riots and whatnot. As ridiculous as that is, this wonky mindset is catching on Canada’s side of the pond.

From Canada.com:

…proposed “lawful access” legislation would make “warrantless wiretapping pretty much normal,” David Murakami Wood, a member of The Surveillance Studies Centre at Queen’s University in Kingston, Ont., said Wednesday.

Lawful access is part of the Conservative government’s comprehensive bundle of crime legislation that Prime Minister Stephen Harper promised to pass within 100 days of the May 2 election.

Researcher Murakami Wood said, if passed, it would make the interception of communications a more general police tactic, rather than one that is only used in special circumstances.

Critics say the bill would require Internet Service Providers (ISPs) to disclose customer information to law enforcement without court orders and to invest in new technologies allowing for real-time surveillance of their networks. It would make companies, such as RIM, the gatekeepers of users’ privacy, and government would hold the key, they contend.[source]

It’s the sort of threat-inflation that tends to make me squeamish over the potential for state abuses of privacy. A recent Globe and Mail opinion piece criticized the proposed legislation for being paranoid and illogical.   I can’t help but agree with this.

However, there hasn’t been a lot of buzz about this in Canada yet. Once the UK riots died down, the issue faded.  But, I think as the Conservative government tries to push through their omnibus crime legislation, we’ll hear more about it.

This is something on horizon. We watched this rapid erosion of privacy in the US, and, yelp, it can happen here in Canada.

UPDATE: The CBC, way back on August 9, posted an article about an open letter sent to PM Harper about all this. You’ll notice that this pre-dates the UK riots a little, but I’m sure the Conservatives were happy that David Cameron’s anti-RIMism is greasing the wheels. END UPDATE

****Personal Note****

I apologise for the slow rate of posting. I started a new job last week, and I am actively learning the ILS Librarian ropes. This means that posts will sporadic until I settle in. Which is good, since my new job is giving me plenty of grist for this here blogging mill.

The world should learn not to mess with librarians!

Last month, I wrote about the Toronto Public Library’s hard stance against proposed cuts. Well, after some gaffs from the Mayor’s brother, city councillor Doug Ford , and lots of discussion,  Torontonians are starting to see a shift.

From the Toronto Star:

Another councillor in Mayor Rob Ford’s inner circle is backing away from a proposal to close libraries.

When asked Wednesday if she would support library closures to save money, Councillor Frances Nunziata (Ward 11, York South-Weston) said “no, of course not” and that if anything, branches should be better utilized to host more city programs.

“I don’t think there’s a will on council to close libraries,” said Nunziata. “I think we have to make better use of what we have… these are great facilities for programming.”

First it was right-winger James Pasternak (Ward 10, York Centre). Then TTC chair Karen Stintz (Ward 16, Eglinton-Lawrence). Now Nunziata, who is the council speaker and one of Ford’s longest and most loyal supporters.

Nunziata’s split is the clearest sign yet that libraries will likely be safe come fall when council is left to consider the service cut recommendations proposed by KPMG during the core service review.[source]

Not a sure thing, though. It’s great to see the city rallying and staying on the city council’s back. Keep it up, Toronto. Here’s some fight music to help!

Torontonians can take action by contacting their city councillors and/or by signing the online petition.

The Globe and Mail had an article yesterday about the Canadian Federal Government upgrading the “Working in Canada” website to “let Canadians know what jobs will be required in the long term so students who are planning their education can look ahead and plan their careers.”

The good database-friendly librarian that I am, I went to take it for a test spin using an obvious keyword. Here is the result for “librarian“:

Librarians (NOC 5111-A)

Librarians select, develop, organize and maintain library collections and provide advisory services for users. They are employed in libraries or in a department within a library.
Included job titles: bibliographer, cataloguer – library, cybrarian, librarian, library consultant, library
supervisor.

There is related result for library managers, too. It is possible to think that this description is a little lacking. To be fair the description of essential skills is not too bad, but it’s a little sterile in my opinion. As a Data-fixer, the closest (non-librarian) job description is Database Analysts and Data Administrators. Right now, I’d say I’m somewhere between librarian and that.

This has me thinking about how I describe what I do to people I meet and potential employees.

What librarians do is important and relevant, but there is a sense that the name is still left in the dusty book shelves of old preconceptions. And, the job description the Feds are using  doesn’t look like it’ll help break down those stereotypes. Moreover, for people looking to sell themselves to employers or for employers looking to find people that can do what LIS people do, it’s really not that helpful.

There is something to the “Librarian” brand that we can and do capitalize on. I’ve watched the on-going  dialogue about the librarian term and new terms that are creeping into our job titles. I am totally fine with this.

If you think about it, I could just as well be a “Database Analyst”, but I prefer “Librarian.” This is perhaps because it signifies something greater, perhaps a commitment to values or a connection to a tradition of practice. Other job titles just don’t seem to carry the same weight.

I heard about Jane McGonigal and her book Reality is Broken: Why Games Make Us Better and how They Can Change the World through a radio doc on CBC’s Spark.

She also has a TED talk.

Is this something libraries can get in on? Libraries have always been a sort of augmented reality tool (using analogue books (old fashioned information access) and now with more high-tech Internet based tools). It’s only one more step to add a game layer. The NYPL’s Find the Future is an example that combines learning and adventure through a mix of the physical library and laptops or smartphones. Gaming and reality are no longer so separate.

McGonigal may come off as a little optimistic, but she’s pushing an emerging idea. You can check out some of McGonigal’s games here.

What through video games is possible? Collaboration and crowd-sourcing scientific research? Breaking down social barriers? I don’t know if video games and gaming CAN solve all our problems. I do think that it is necessary to rethink radically what we can accomplish since it’s a media form that has pretty much overtaken EVERY other media we’ve ever come up with.

The database I work with was down for a bit this morning, so I had little bit of time to peruse the ALA’s new Confronting the Future: Strategic Visions for the 21st Century Public Library.

I am intrigued by their notion of the Four Dimensions (see the illustration above).  Besides being awesomely impossible to graph on a  2D chart, it’s a decent representation of the winds driving library evolution right now.

It’s also about strategic decision making. There is a certain amount of push-and-pull embedded in the 4D concept. A move on one spectrum will impact a library’s a place on one of the others.  Can a “Creation” driven library also function well with an “Archive” and “Individual” focus?

The suggestion being:  public libraries must choose what they want to be good at, since they cannot be good at everything. Read the rest of this entry »

I’m sure that we can all agree that writing cover letters is the worst. Any MLIS grad can probably relate to how frustrating it can be. Like when you’re excited about a job that is just a little off of where you usually plant your applications, and you just can’t get the mix in your letter right.

Recently, I found a posting that looked like it was written for me (except for a few things I’d have to pick up on the fly, but hey that’s what comes with new jobs). I sat down to write the cover letter, and bim bam boom a few hours later I was still staring at only a few sentences.

Now, there is a lot of pretty straight forward cover letter advice out there. The problem is that the questions involved are far from formulaic and almost demand existential guesses: Why do I want this job? Why will you want me for that job? And so on. With that starting point, boiling my work and school life down to a tasty demi-glace of a letter leaves my mind annoyingly blank. Read the rest of this entry »

Last week, the National Post printed an interview with some Canadian independent booksellers to discuss the future of the indie bookstore in the eBook future. The overall consensus is this: as the bottlenecks in what books gets published online disappear, the new niche will be curating collections for buyers. And of course, community, community, community.

Here are some highlights:

Mark L: I think that the shift and trend toward digital positions independent booksellers as more important than ever. After all, it’s one thing to find something to read, it’s quite another to find something good to read. You can get to the world’s largest buffet, but you might need help determining which of the dishes to sample. What becomes important for booksellers is determining how they’ll be in that game (and for some, if they even want to be in that game). Bricks-and-mortar bookstores, while they can and will be part of making digital books available to their customers, are likely going to continue to see a good portion of their successes and a good portion of their business within the realm where they are already firmly established.
Alana: I’d take Mark’s point one step further. Not only do independent booksellers help you find something good to read from among their carefully curated collection, they help you find something you’ll like -they’re all about community, and if you’re a regular, the staff will know you and your tastes. They host events and plenty of social opportunities -I can’t walk into my local indie without running into at least three people I know. I’ve yet to find an e-tailer that offers such an opportunity.[full article]

Independent booksellers, small-press publishers, and libraries share a lot of the same woes right now. As eBooks take-off, it seems like everything is in the hands of big publishers who control the content.

I really believe, though, it’s not big money’s game to lose. The ePublishing economy presents for libraries and indie-press/booksellers the opportunity to carve out (or maybe reclaim or expand) niches as curators and portals to good, rare, and/or reliable content. For readers inundated by so much content, this sort of service will be valuable.

And heck, it’s something libraries have been doing since like always.

In Canada, Windsor Ontario has been one of the cities hardest hit by the economic downturn, and despite earnest efforts by creative and forward thinking residents, times are still tough.

The city has been  making news this week because the hard pressed Catholic School Board is pretty much gutting its school libraries.

Here’s Windsor-Essex District Catholic School Board director of education Paul Picard’s brainstorm:

His “lightning moment,” he said, came when he was sipping a tea at a Starbucks and observed a student next to him working a laptop, an iPod and her cellphone as she completed an assignment. “She said, ‘This is how I learn,’” said Picard, who concluded the board must move to where its students are. The new library — the board calls it a learning commons area — won’t be hush-hush quiet, he said. “It’s a much more boisterous hub, much like you would see at a student centre at the university,” with wireless connections and a teacher (a library technician isn’t a teacher, so can’t fulfil that role, he said) helping them with research and digital literacy. “That’s their world, that’s where we have to meet them,” Picard said.

Meanwhile, elementary school libraries will become “flex rooms” with computers, he suggested, while the board tries to put 1,000 books in each classroom to foster literacy. Responding to studies that link school libraries to improved student literacy, he said you can find studies that validate anything, and there is “extensive” research that backs putting more books in classrooms.[source]

That sounds nice. More education policy should be based on this “Hey, it works for Starbucks” method. Perhaps, the school board could also charge for books and play corporate tie-in music over the PA.

But seriously, Picard’s vision looks like an effort to glamourize something more dire. A recent Globe and Mail editorial points this out:

At two high schools overseen by the Windsor-Essex Catholic District School Board, a grand total of three books was checked out last month. That depressing fact is cited by Paul Picard, the board’s director of education, as one reason for a radical change now under way, changing libraries from book-centred and quiet places to noisy digital hubs…

The main reason, though, is that the board faces a loss of 800 to 1,000 students in September, and a budget shortfall of about $10-million. Cutting most of its “learning commons specialists” (technologists, not teacher-librarians) will save $2½-million a year. In their stead, visiting literacy specialists will provide much more useful advice, Mr. Picard says.[source]

Hard times, indeed. In response, Windsor area high-school students have protested and the Catholic School Board is trying(poorly) to calm things down. The furor may die down, but this could be a budding trend. This is worrisome.

This policy is a little ham-fisted with regard to Ontario education policy which has long supported libraries. The Ontario School Library Association has publicly pointed to research that argues against Picard’s outlook. But the Catholic School Board in Windsor has already shown itself unready to consult widely on such a dramatic move in policy. It’s also shameful that the school board chose to try to coat these cuts in a thin veneer of coffee-house-learning-commons-ism.

Librarians and library techs are already laid off. Elementary schools libraries have been closed and the books distributed to classrooms. Hopefully, it can be turned around. Though right now, it looks like another strike for a town struggling against a “Worst Town in Canada” rap.